SeaTools is more consistent and more accurate and is the standard Seagate uses to determine hard drive failure. Please remember that these third-party programs do not have proprietary access to Seagate hard disk information, and therefore often provide inconsistent and inaccurate results. Pre-Failure: Imminent loss of data is being predicted.Some third-party SMART software programs display a list of attributes that seem to announce or foreshadow a SATA hard drive failure. If the values that you are seeing with a third party SMART utility are not displaying properly or seem to be false, please contact your software vendor for further explanation of the values. The individual attributes and threshold values are proprietary and we do not offer a utility that will read out the values. Seagate uses the general SMART Status, pass or fail. There may be some historical correctness on older drives, but new drives, no doubt, will have incorporated newer solutions, attributes and thresholds. Seagate does not provide support for software programs that claim to read individual SMART attributes and thresholds. The SMART values that might be read out by third-party SMART software are not based on how the values may be used within the Seagate hard drives. Therefore, if you wish to test the drive for physical integrity, please use our SeaTools diagnostic software. As a matter of policy, Seagate does not publish attributes and thresholds. Each new design incorporates improvements that increase the accuracy of the SMART prediction. As a practical matter, the technology supporting SMART is constantly being improved. SeaTools does not analyze attributes or thresholds. Seagate uses the SeaTools diagnostic software to test the SMART status of the drive. When a SMART Status test has a FAIL it is extremely important that you back up all of your important data. SMART Status FAIL is a near-term prediction of drive failure and the drive usually functions like normal. Unfortunately, there is no way to specifically predict when the failure will occur, so your best response is to back up your data as soon as possible. Many computers automatically check SMART Status when they start up which is when most people become aware of the issue. If still under warranty, then SMART Status FAIL is a valid condition for warranty replacement. With the backing of personal computer manufacturers, the disk drive industry adopted an analysis system in the 1990's called Self Monitoring Analysis and Reporting Technology, or SMART. The idea then and today is to predict a failure before it happens. Various attributes are being monitored and measured against certain threshold limits. If any one attribute exceeds a threshold then a general SMART Status test will change from Pass to Fail. The current state of this technology is the result of more than 20 years of innovative Seagate engineering focused on self-testing. I expect you will see the same dummy serial number.Serial ATA (SATA) disk drives are constantly monitoring and analyzing their own performance, integrity and environment. If you want to prove this for yourself, remove the PCB with a Torx screwdriver and power it up on its own. I suspect that both drives failed to reach the SA at one time, in which case they would have reported the dummy serial number, model number and firmware version in the ROM. When a drive cannot access the firmware area in the reserved section of the platters (System Area = SA), it defaults to identifying itself with a dummy ID stored within the "ROM" on the PCB. XxxxxxAx - Self-Service SeaTools Test Code It appears that the test codes have changed in recent times, but my understanding was (in 2013 ?) that the second last digit identifies the failing test, as follows: It is generated from the drive's serial number and the number of the failing test. This code is an encoded hexadecimal number which is unique to each drive. Can someone help me understand what is going on?Īs part of the RMA process, a user needs to obtain a SeaTools "test code". Here is the log file note the failed tests on two different dates - they are on two different hard drives. This is why the Seatools log file got appended. Replace the power cable and the data cable for the drive in question with cables that are known to be in good working order. Verify Cabling: The cause of non-detection may be faulty cabling. Here's the bizzarre part: both of these drives are showing up as the same S/N in Seatools - and not what is printed on the label on the hard drives. If the drive is not detected in the BIOS. The replacement drive could be formatted by my Mac, but the Short Generic failed. The first one could not even be formatted (Seatools said cyclic redundancy check failed). But having terrible luck with the quality of the drives being shipped. I found Seagate Ironwolf 4TB drives on Amazon for $15 less than the WD Reds.
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